Privacy Policy

Centralia Care Services

Centralia Care Services is committed to protecting the privacy and personal information of our clients, employees, and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect personal information from you in various ways, including but not limited to:

Directly from you: When you provide information through our website, forms, or during consultations.
Automatically: Through cookies and other technologies when you visit our website.
From third parties: Such as healthcare providers, family members, or other service providers.

The types of personal information we may collect include:

Name, address, and contact details
Date of birth and gender
Health and medical information
NDIS plan and service information
Payment and billing information
Employment-related information (for job applicants and employees)
Any other information you provide to us

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our services
To communicate with you and your representatives
To develop and implement personalized care plans
To process payments and manage billing
To comply with legal and regulatory requirements
To improve our services and website
To conduct employment-related activities

3. Disclosure of Your Information

We may disclose your personal information to:

Healthcare providers and other service providers involved in your care
NDIS and other government agencies as required
Third-party service providers who assist us in delivering our services
Legal and regulatory bodies as required by law
Any other parties with your consent or as permitted by law

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures.

5. Access and Correction

You have the right to access and request correction of the personal information we hold about you. To do so, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

6. Cookies and Website Analytics

Our website uses cookies and other technologies to enhance your browsing experience and analyze website traffic. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Centralia Care Services

Location: 3/79 Clow St Dandenon, Vic, 3175

Phone: 0466 043 888

Email: privacy@centralia.com.au

Thank you for trusting Centralia Care Services with your personal information. We are committed to protecting your privacy and ensuring the confidentiality and security of your personal information.